INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS (FAQ)

Will I receive the same product that I see in the picture?

Yes. However, as our Cloisonné art is meticulously handcrafted, minor artisanal variations may occur. This uniqueness is the hallmark of authentic handcrafted heritage pieces.

What materials are used in your Cloisonné items?

Answer: We prioritize transparency: every piece is built on a solid copper base with gilded (gold-plated) copper wires. We do not use solid gold, ensuring you get authentic craftsmanship at an honest value.

How can I return an item?

You may return unused items in their original packaging within 30 days. Please note that customers are responsible for return shipping costs to our facility in China.

How do you ensure the safety of the products during shipping?

We use professional-grade, multi-layered protective packaging specifically designed for delicate enamelware to ensure your collection arrives in perfect condition.

COMPANY INFORMATION

Xingfengweiye (Hongkong) Limited

Chinese Company Name: 行風偉業(香港)有限公司

Registered Address: ROOM 18 2/F, Tuspark, 118 Wai Yip Street, Kwun Tong, Hong Kong

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

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